Refunds and Exchanges

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Easy Returns Made Simple!

 

Unhappy with your item? No problem! We’ve streamlined the process so you can quickly return your item and find the perfect fit.

Start Your Return

Click the link below to begin:
Return Your Item Here

How to Return

  1. Item Condition: Must be unworn, in original boxed condition, and returned within 30 days of purchase.
  2. Complete the Form: Fill out the returns form included with your order and enclose it in your package.
  3. Package & Label: Securely wrap your parcel with the return form and invoice, using the original packaging.
  4. Ship It: Send via Royal Mail (ask for second-class tracked) to:
    Wide Fit Shoes
    33 Kenton Park Parade
    Kenton Road
    Harrow HA3 8DN
  5. Processing Time: Allow 3-5 working days for your return to be processed. We’ll notify you via email once completed.

Lost Your Returns Form?

Don’t worry! Print a new one here or include a note with:

  • Your name, address, and phone number
  • Order number
  • Item code(s) and reason for return
  • Indicate whether you’d like a refund or exchange

Important Notes

  • Return Shipping Costs: Returns are at your expense unless Wide Fit Shoes is at fault.
  • Condition Policy: Items must be in original condition and packaging. Boxes should not be taped or damaged. Failure to meet these terms may result in partial or no refund (10%-15% deduction).

Track Your Return

Obtain a receipt and tracking code from Royal Mail. Allow 3-5 working days for processing, and we’ll email you when your return is complete.

Exchanges

Follow the same steps for returns and specify your desired exchange on the returns form. Socks are non-refundable for hygiene reasons.

International Returns

International orders can be returned the same way using this link: https://returns.widefitshoes.com/

Questions?

We’re here to help!

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